15-Day Satisfaction Guarantee — HoloGlow
At HoloGlow, we stand behind the quality of our products. That's why we offer a 15-day satisfaction guarantee on all orders.
What Our Guarantee Covers
- Item received damaged or defective
- Item not as described
- Missing parts or components upon delivery
How to Make a Claim
- Contact us within 15 days of receiving your order.
- Email us at support@hologlowss.shop with your order number and a description of the issue.
- Include photos of the product if it is damaged or defective.
- Our team will get back to you within 24 to 48 business hours.
Available Resolutions
Depending on the situation, we may offer:
- A replacement of the product
- A full refund
- A store credit toward your next purchase
Conditions
- Claims must be submitted within 15 days of the delivery date.
- Items must be in their original condition (unused and unmodified) to be eligible for return.
- Return shipping costs may be the responsibility of the customer depending on the situation.
If you have any questions, don't hesitate to reach out. We're here to ensure a premium experience.