Return Policy

Return Policy

Your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

🗓️ Return Window

You have 30 days from the date of delivery to request a return.

✅ Return Conditions

  • The item must be in its original condition, unused and undamaged.
  • Original packaging should be kept whenever possible.
  • Proof of purchase (order number) is required.

📦 How to Return an Item?

  1. Contact us at loixebeausseau@gmail.com with your order number.
  2. Our team will reply within 24-48 hours with return instructions.
  3. Ship the item to the address provided.
  4. Once the return is received and inspected, we will process your refund.

💰 Refunds

Refunds are issued to the original payment method within 5 to 10 business days after the return is received.

❌ Non-Returnable Items

  • Sale or clearance items
  • Customized or made-to-order items
  • Items damaged by the buyer

🚨 Defective or Wrong Item?

If you received a defective or incorrect item, please contact us immediately at info@pixelume.com. We will resolve the issue quickly at no cost to you.